When we have shipped your order, you will receive a dispatch notification email with tracking links.

Sometimes we will send your order in parts or from multiple locations. in this instance, we may send you multiple dispatch emails.

If some time has passed and you have not received an update on your order please check your Email's Spam/Junk folder before contacting us.

If you order before 12pm on a weekday, we generally dispatch our orders the same or the next business day. Once dispatched you will receive an automated email with tracking details.

Please see our delivery timeframes as follows:

Courier

Our Courier items are shipped with NZ Post or PBT.

Nationwide 2-4 business days, Allow an extra 1-2 business days for rural addresses. *

Bulk Transport

Our Bulk items are shipped with PBT.

Nationwide 3-5 business days, for rural addresses the ETA will vary. *

We are unable to ship to PO Boxes in New Zealand, as the delivery service requires a signature upon delivery.

You may return goods up to 15 days from the date of purchase, but the following applies:

• Goods may be returned for change of mind however if the item was purchased with a free shipping promotion, the cost of the free shipping of the item(s) will be deducted from the purchase price and if approved by us, you will be refunded/given a store credit for the difference.
• Goods must be returned to us at the buyer's cost with proof of purchase.
• Goods will be accepted for a return only if unused, in an original condition and in the original unopened packaging.
• We do not accept returns for Clearance items.
• Fill out and include a returns form with your return.

If accepted, you can elect to receive a store credit or a refund for the full purchase price of the item(s) (excluding freight).

NOTE: Goods may not be accepted for return under this policy or for a price adjustment if they have been discounted at any time following the date they were purchased.

We understand the challenges of buying online. If you are not satisfied with the product you purchased, you can exchange it. You can exchange it for a product of the same type, but different colour or size. It must be exchanged in new condition, in original packaging and up to 15 days from the date of purchase.

Please contact us using our contact form via Live Chat to arrange an exchange.

Please contact us using our contact form via Live Chat to arrange a return. We will advise you of the best location to return your goods. A returns form is available to download via the order history section of your account page. A Label is included on the second page of the returns form, make sure you attach this to the packaging you return your goods in to help us quickly identify your goods, failure to do so will result in significant delays.

Download the returns form here.

In the unfortunate circumstance that your delivered goods arrive damaged, you MUST notify us within 24 hours to raise a claim. A claim will not be accepted if lodged after 24 hours.

Email or start a live chat. You MUST include your order information and pictures of your damage.

Once we make an assessment and a claim is accepted, we will arrange a collection of the damaged goods. Once collected, we can issue a replacement to be sent.

Superficial damage to items

We understand that during the process of handling, and transporting your items, there is a possibility of minor dings and dents occurring. We want to assure you that superficial damage does not impact the performance of the appliance in any way. However, please note that due to this reason, We are unable to consider claims for replacement products. We apologize for any inconvenience this may cause and appreciate your understanding.

If you receive an item with superficial damage, to make it easier for customers to be compensated and to avoid a lengthy claim and return process, We will compensate you with a voucher to the value of 5% of the value of the item and up to a maximum of $50.00.

To claim superficial damage compensation, please take a clear photo of the damaged item and packaging and send it to us via the contact form on our Live Chat. Remember to include your order information.

Please note that we are unable to offer a refund if this damage is: Minor; Not visible from the front of the appliance/item; Not affecting item performance or use.

If you think that your order might be lost, and it has been longer than 10 working days since you placed your order, reach out to our customer service team via our Live Chat.

Online payment methods include:

• Visa, MasterCard cards
• EFTPOS debit cards
• Direct credit / Internet banking payments
• Afterpay
• Farmlands